Posted by Michelle Rochford
It seems our frustrations with IT are alive and well. Fuji Xerox Printers recently surveyed 1,000 business managers and office employees about their pet peeves and IT came out on top for one third of respondents. Think email, Microsoft Office, office equipment and internet outages.
As far as printer-specific issues go, one in five respondents are specifically frustrated with having to troubleshoot errors, which can waste precious work time.
Office workers are irritated by simple tasks such as replacing toner, loading paper and paper jams. Thirteen per cent are unhappy about the distance from their desk to the printer.
IT issues and frustrations can be costly and time consuming for a business. If you’re a business manager, it may be time consider how you can improve printing and IT processes to reduce the time and money spent on resolving issues.
As a business manager, improving the efficiency of printing and IT processes can target your number one frustration: cost and budgeting. Our research found that for 38 per cent of business managers, costs and budgeting are a major worry and one in four are concerned about staff productivity.
A managed print services (MPS) contract, which outsources the management of your printing fleet to a third party, can help to streamline printing and reduce costs.
Signing up to a managed print services contract can result in a 30 per cent reduction in print related costs. Furthermore, with staff no longer having to deal with printer issues, it also allows for improvements in staff productivity.
This infographic provides a good overview of the research results and explains why MPS is a good idea for business.