Fuji Xerox Printers Blog

Fuji Xerox Printers: Committed To Customer Service

Posted by Michelle Johnson March 6, 2014 at 4:29 PM

 

Responsive, timely and thorough customer support is an essential business offering in today’s fast paced environment. Especially true for the technology sector, having a reliable support team to answer queries is extremely valuable and as a customer myself, I can certainly appreciate the importance of this. 

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Topics: Customer Service

Recycle Your Old Printer With TechCollect

Posted by Thomas Dickson April 11, 2013 at 8:51 PM

 

If you’re anything like me, the cupboard in your spare room is filled with old dust-gathering electronics which have either broken down or simply been superseded, while your desk drawers are brimming with a litany of power cables, chargers and other miscellaneous cords. (If you own a small business, change the word cupboard to entire office and you get my drift.)

Now the reason I’ve been holding on to all this IT junk is not that I like to occasionally reminisce over the good times we have shared together (although my old Playstation is an obvious exception) or love being surrounded by clutter. I just can’t bear the thought of all this stuff going to landfill. A couple of times a year my local council has an e-waste drop off day, but each time I seem to miss it. Which is why I am so pleased to blog about a new e-waste recycling service called TechCollect.

Funded by a number of Australia’s leading technology companies (including Fuji Xerox Printers) TechCollect has drop off locations nationwide. Residents and small business owners can use the service to recycle old printers, TVs, monitors, computers and other IT peripherals and accessories. Best of all, the service is completely free!

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Topics: Recycling, e-waste, TechCollect, Sustainability, Customer Service

Supporting Fuji Xerox Customers

Posted by Paul Herbert March 29, 2013 at 1:35 AM

 

Once customers make a purchase they have the right to expect responsive, timely and thorough support and service from the seller. As a customer myself, I know how the value of having a reliable customer service team to go to with a query or complaint.

Take for example a busy office manager who is having difficulties with office equipment. Their main aim is to lead a productive team and ensure downtime is minimised. They won’t have the the time, the inclination or the expertise to deal with technical issues, and understandably so.

I have worked in the technology sector for many years and as the ‘seller’, I know the importance of providing efficient technical support to end users. Fuji Xerox offers its customers a responsive support operation. Whether a purchase is made through Fuji Xerox reseller or via the Fuji Xerox website, customers can be reassured that they have access to adequate technical support, assistance and advice.

The Fuji Xerox Customer Support Centre (CSC) manages inbound support requirements from Fuji Xerox commercial customers and home. This support centre handled over 2,700 customer interactions n the first month of operation: 70 per cent of all calls were answered within 30 seconds.

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Topics: Customer Service

Don’t Underestimate The Benefits Of Good Customer Service

Posted by Thomas Dickson April 14, 2012 at 12:25 AM

 

I recently read an editorial by ARN magazine editor, Matt Sainsbury, and it got me thinking. The article focused on modern retailing and the importance of providing a pleasant, hassle free experience for customers.

Regardless of what industry you operate in, the benefits of good customer service cannot be underestimated.

For a long time now, there has been a perception that sales is all about convincing customers that they need to buy a product – but it’s time to start looking at the bigger picture.

Packing shelves full of product doesn't encourage people to spend their hard earned cash. It takes more than that. It takes excellent customer service and trusted customer relationships.

Customers now have more options than ever before. Yes, they want products and services fast, cheap and quick. However, they also value good advice borne from experience and informed research and perhaps above all, someone who truly understands them and their business.

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Topics: The sales process, Customer Service

Planning For Success

Posted by David Borg January 25, 2012 at 12:04 AM

Each year the speed of business accelerates and this year will be no different. If your business is anything like ours, then you have no doubt already hit the ground running.

Having said that, I can’t stress enough the importance of dedicating some time in January to plan how you will achieve success over the coming 12 months. It’s probably the only chance you’ll have before the phone starts ringing, the emails start pouring in and priorities shift from planning to tactics.

Here are a few things to consider.

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Topics: The sales process, Customer Service, Business Tips, Channel Partners

Resolve To Leverage Social Media In The New Year

Posted by Anthony Toope January 9, 2012 at 8:25 PM

As we take time in our summer break to enjoy the sun, sand and surf, many of us will reflect on the past year and start to consider opportunities which can help market our business better or to new channels in the new year.

One such opportunity is social media, which can play an important role in establishing effective customer relationships and keeping up regular communication with end customers.

In fact, at the recent Gartner IT Symposium on the Gold Coast, social media was mentioned as one of three major IT trends - the cloud and mobility were the others - so you really can’t afford to miss out.

Need further evidence? A recent study found that Twitter is already used by 91% of B2B marketers, with LinkedIn a close second. On the flip side, when it comes to converting conversations into customers, LinkedIn leads the charge, generating twice as many business leads as the popular micro-blogging site.

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Topics: Social Media, Customer Service, Channel Partners

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