Fuji Xerox Printers Blog

The Art Of Selling: Part 1 - Connect

Posted by Rex Palmer May 15, 2012 at 8:01 PM

Topics: The sales process, Channel Partners

Don’t Underestimate The Benefits Of Good Customer Service

Posted by Thomas Dickson April 14, 2012 at 12:25 AM

 

I recently read an editorial by ARN magazine editor, Matt Sainsbury, and it got me thinking. The article focused on modern retailing and the importance of providing a pleasant, hassle free experience for customers.

Regardless of what industry you operate in, the benefits of good customer service cannot be underestimated.

For a long time now, there has been a perception that sales is all about convincing customers that they need to buy a product – but it’s time to start looking at the bigger picture.

Packing shelves full of product doesn't encourage people to spend their hard earned cash. It takes more than that. It takes excellent customer service and trusted customer relationships.

Customers now have more options than ever before. Yes, they want products and services fast, cheap and quick. However, they also value good advice borne from experience and informed research and perhaps above all, someone who truly understands them and their business.

> read full article

Topics: The sales process, Customer Service

Planning For Success

Posted by David Borg January 25, 2012 at 12:04 AM

Each year the speed of business accelerates and this year will be no different. If your business is anything like ours, then you have no doubt already hit the ground running.

Having said that, I can’t stress enough the importance of dedicating some time in January to plan how you will achieve success over the coming 12 months. It’s probably the only chance you’ll have before the phone starts ringing, the emails start pouring in and priorities shift from planning to tactics.

Here are a few things to consider.

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Topics: The sales process, Customer Service, Business Tips, Channel Partners

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